Privacy Policy

Harwood Surveyors is committed to providing a transparent Privacy Policy and provide information about what information we collect about you and how we use it.

Information we collect about you

In order for us to carry out our service for you, we may collect the following information:-

  • Name
  • Address
  • Telephone
  • Email
  • Solicitor’s details
  • Details of property you propose to purchase, including type, address, purchase price, estate agent involved or vendor’s details
  • In some cases details of an Estate
  • In some cases details of shared ownership
  • In some cases matrimonial information, such as details of both parties and solicitors they are using
  • Vendor’s details (address and telephone and in some cases email address)
  • Photographs of properties, both external and internal
  • Cheques received in payment of our invoices

How we collect information held about you

We collect information that you provide by telephone, email or filling in forms either in paper form or on our website or via a third party such as your estate agent or solicitor. If you contact us, we may keep a record of that correspondence.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.  Our electronic files are stored on Microsoft servers held in the UK.  Our paper files are locked in our office, accessed only by members of the Harwood Surveyors team.

Any photographs taken whilst carrying out our inspections avoid showing car number plates and personal photographs displayed within properties or anything which might make a person identifiable.

‘Cookies’ may be collected from our website – see section below.


How we use your information

Harwood Surveyors will only use your information in order for us to carry out our service to you as agreed with you, namely valuation and surveying services.  We will use your information to respond to your enquiries, answer your questions or provide quotes and for internal and external auditing purposes.

Personal information will not be passed to third parties unless in the event we have to comply with applicable laws where we are obliged to retain or disclose certain information or in the event we need to address a claim or complaint relating to our services.  In either case you will be informed by us of this passing of information and appropriate investigations will be made of these third parties to ensure they comply with GDPR.


Data Retention

Harwood Surveyors retains files for 6 years in accordance with our Data Retention Policy, a copy of which is available on request.


Your Rights

  • You can request sight of the data we hold about you at any time.
  • You can request that your data is deleted at any time.
  • You can request changes to your data at any time.
  • You can ask us to stop sending you mail, or emails, or ask us to stop processing your details at any time

by emailing [email protected] or by writing to us at:-

Harwood Surveyors Ltd

Ilkeston Road
DE75 7DT

Please note that if you choose to opt out of us contacting you, there may be instances where it becomes necessary for us to communicate with you, in any event, for reasons of legitimate interest, administrative or legal reasons.

If we become aware of any data breaches we will endeavour to report the breach to the relevant authority within 72 hours of becoming aware of the breach.

Finally, if, despite our best endeavours, there is a misuse of your information, you can find out more information from the ICO’s website with regard to raising your concerns.



Children aged 16 or under wishing to provide personal details to Harwood Surveyors should get their parent/guardian’s permission to do so.



Data is collected from users of websites. This data may have been entered into an online form, or by tracking what you access on our website. The data may subsequently be stored in a database, and/or may be used by cookies. This data is used, for instance, to help us understand how many people use our website, which pages are more relevant than others and how long people spend on each page, etc.

You may refuse to accept cookies by changing the settings on your browser. However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit the site.

Every effort is taken to protect your personal data, however, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk.


Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.